This assist service will allow corporate entities to benefit from 20 years IT Support Service experience, backed by a team of IT Security Managers offering Vulnerability Assessments and Penetration Testing (VAPT). Our focus on attention to detail and professional customer service makes us one of South Africa’s (RSA) preferred IT Service providers.
Our complete Service Portfolio will now deliver total management control and security over your infrastructure, allowing you to focus on business development and growth.
We aim to maintain a long-term relationship with our clients, and therefore deliver service of the highest possible level. Our focus is reducing total cost of ownership and maximising benefit by facilitating the offering of multiple business products to the corporate market in the Helderberg area, Cape Town, South Africa (ZA).
We believe that information technology is the nucleus of any business and because optimization of the system is critical to the success of the business, it is our philosophy to maximize the potential of the system, gaining full insight into your needs & workflows and tailoring the infrastructure to derive maximum benefit, by laying the foundation for a total solution framework.
Our IT Support / Assist service include support and aid for Networking and Server Support, Desktop and Laptop Support, Printers and extend our service to Sales, Installations and Configurations of these services. We offer Software Sales and Installations for products ranging from Operating Systems to Business IT Support Software (ie. Pastel, Office, CRM) and further extend our support service with Secure Web Hosting and Internet Connectivity.
We have service agreements with various suppliers and vendors, allowing us to provide you with the most cost effective and requirement specific solutions in Cape Town. We consult on Infrastructure, Software and Networking deployments and have become a trusted advisor to companies and businesses all over South Africa.
Identifying a need for Fast, Secure and Affordable Technical Support, Cyber Watchdogs launched its division for this service in 2018 in Cape Town, South Africa (ZA).
Quickly gaining traction because of its focus on quality of service and customer care, RemoteDesk has grown from an independent Tech Support Service to an every day tool to manage corporate infrastructure and deliver solutions for day-to-day operational impact from issues relating to Desktops, Laptops, Servers and Networks.
With an average turn around time for troubleshooting and resolving basic issues being 18 minutes, we pride ourselves in the understanding of customers need for availability of information.
We use Teamviewer for remote access which allows us access to most devices with an internet connection.
We strive in delivering cost effective Tech Support Service, Cape Town and the rest of South Africa in a secure and efficient manner.
“Time is money…we save you both”