This service will allow corporate entities to benefit from 20 years IT Support experience, backed by a team of IT Security Managers offering Vulnerability Assessments and Penetration Testing (VAPT). Our focus on attention to detail and professional customer service makes us one of South Africa’s (SA) preferred IT Service providers.
Our complete Service Portfolio will now deliver total management control and security over your infrastructure, allowing you to focus on business development and growth.
We aim to maintain a long-term relationship with our clients, and therefore deliver service of the highest possible level. Our focus is reducing total cost of ownership and maximising benefit by facilitating the offering of multiple business products to the corporate market in Cape Town, South Africa (ZA).
We believe that information technology is the nucleus of any business and because optimization of the system is critical to the success of the business, it is our philosophy to maximize the potential of the system, gaining full insight into your needs & workflows and tailoring the infrastructure to derive maximum benefit, by laying the foundation for a total solution framework.
Our IT Support service include support for Servers, Networking, Desktops and Laptops, Printers and extend our service to Sales, Installations and Configurations of these services. We offer Software Sales and Installations for products ranging from Operating Systems to Business IT Support Software (ie. Pastel, Office, CRM) and further extend our support service with Secure Web Hosting and Internet Connectivity.
We have service agreements with various suppliers and vendors, allowing us to provide you with the most cost effective and requirement specific solutions in Cape Town. We consult on Infrastructure, Software and Networking deployments and have become a trusted advisor to companies and businesses all over South Africa.
Identifying a need for Fast, Secure and Affordable Technical Support, Cyber Watchdogs launched its division for this service in 2018 in Cape Town, South Africa (ZA).
Quickly gaining traction because of its focus on quality of service and customer care, RemoteDesk has grown from an independent Tech Support Service to an every day tool to manage corporate infrastructure and deliver solutions for day-to-day operational impact from issues relating to Desktops, Laptops, Servers and Networks.
With an average turn around time for troubleshooting and resolving basic issues being 18 minutes, we pride ourselves in the understanding of customers need for availability of information.
We use Teamviewer for remote access which allows us access to most devices with an internet connection.
We pride ourselves in delivering cost effective Tech Support Service, Cape Town and the rest of South Africa in a secure and efficient manner.
“Time is money…we save you both”
Dedicated Service Areas
Western Cape, South Africa (ZA)
Cape Town | Somerset West | Stellenbosch | Strand | Gordon's Bay | Paarl
What is IT / Tech Support?
Technical support (often shortened to tech support service) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services. Most companies offer technical support for the services or products they sell, either included in the cost or for an additional fee.
Technical support may be delivered over by phone, e-mail, live support software on a website, or other tool where users can log an incident. Larger organizations frequently have internal technical support available to their staff for computer-related problems. The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems. In addition, some fee-based service companies charge for premium technical support services.