IT Support Services and Managed IT Support Services to individuals and businesses in Cape Town, Somerset West, Stellenbosch and Helderberg, South Africa (RSA).
This support service will allow corporate entities to benefit from 20 years Managed Service experience, backed by a team of IT Security Managers offering Vulnerability Assessments and Penetration Testing (VAPT). Our focus on attention to detail and professional customer service makes us one of South Africa’s (RSA) preferred IT Sopport Services.
Our complete Managed Support Services portfolio will now deliver total management control and security over your infrastructure, allowing you to focus on business development and growth in Cape Town and surrounding areas.
With our speciality in IT Support Services, we aim to maintain a long-term relationship with our clients, and therefore deliver service of the highest possible level. Our focus is reducing total cost of ownership and maximising benefit by facilitating the offering of multiple business products to the corporate market in the Helderberg area, Cape Town, South Africa (RSA).
We believe that information technology is the nucleus of any business and because optimization of the system is critical to the success of the business, it is our philosophy to maximize the potential of the system, gaining full insight into your needs & workflows and tailoring the infrastructure to derive maximum benefit, by laying the foundation for a total solution framework.
IT Support Services
Our IT Support Offerings include support for Networking and Server Support, Desktop and Laptop Support, Printers and extend our service to Sales, Installations and Configurations of these services. We offer Software Sales and Installations for products ranging from Operating Systems to Business IT Support Software (ie. Pastel, Office, CRM) and further extend our support service with Secure Web Hosting and Internet Connectivity.
We have support services agreements with various suppliers and vendors, allowing us to provide you with the most cost effective and requirement specific solutions in Cape Town. We consult on Infrastructure, Software and Networking deployments and have become a trusted advisor to companies and businesses all over South Africa.
To extend our Support Services even further, we also offer sales, installations and configurations on Hardware, Software, Servers, Laptops, Desktops, Networking and Printers. Facilitating infrastructure deployments and upgrades for businesses and individuals in the Cape Town area.
Remote IT Support Services (South Africa)
Identifying a need for Fast, Secure and Affordable IT Support, Cyber Watchdogs launched its division for this service in 2018 in Cape Town, South Africa (ZA).
Quickly gaining traction because of its focus on quality of service and customer care, RemoteDesk has grown from an independent Computer Support Services to an every day tool to manage corporate infrastructure and deliver solutions for day-to-day operational impact from issues relating to Desktops, Laptops, Servers and Networks.
With an average turn around time for troubleshooting and resolving basic issues being 18 minutes, we pride ourselves in the understanding of customers need for availability of information.
We use Teamviewer for remote access which allows us access to most devices with an internet connection.
We strive in delivering cost effective IT Support Services, Cape Town and the rest of South Africa in a secure and efficient manner.
“Time is money…we save you both”