Managed Services and IT Support to corporate clients in Helderberg and Cape Town, South Africa (ZA). Our focus is on infrastructure management and support from an IT Security perspective.

This service will allow corporate entities to benefit from 20 years Managed Services experience, backed by a team of IT Security Managers and industry leading vendors, products and solutions offering Vulnerability Assessments and Penetration Testing (VAPT). Our focus on attention to detail and professional customer service makes us one of South Africa's preferred IT Service providers.

Our Service Level Agreements (SLA) are flexible and drafted according to your infrastructure requirements and can be provisioned for month-to-month Managed Services or term agreements at reduced rates.

IT Security, Managed Services, Website Security, IT Support and Hosting
IT Security, Managed Services, Website Security, IT Support and Hosting

Our complete IT Service Portfolio will now deliver total management control and IT Security over your infrastructure, allowing you to focus on business development and growth.

We aim to maintain a long-term relationship with our clients, and therefore deliver service of the highest possible level. Our focus is reducing total cost of ownership and maximising benefit by facilitating the offering of multiple business products to the corporate market in Cape Town and Helderberg, Western Cape.

We believe that information technology is the nucleus of any business and because optimization of the system is critical to the success of the business, it is our philosophy to maximize the potential of the system, gaining full insight into your needs & workflows and tailoring the infrastructure to derive maximum benefit, by laying the foundation for a total IT Solution framework.

Our methodology is simple, we manage your IT Infrastructure and IT Security as if it is our own. Our reputation as a preferred IT Solutions provider is far more important to us than financial gain.

We maintain a very high level of service delivery and pride ourselves as a trusted IT Security and Service Company.

Because no two companies, managed requirements or IT Infrastructure's are the same, our rates are calculated on a case-by-case scenario to deliver cost effective solution to SMB, SMME's, Large Corporations and Enterprises.

Managed IT Services contracts offer free Vulnerability Assessments and Penetration Testing (VAPT) and free unlimited Remote IT Support for unlimited devices on selected Managed Services contracts.

We manage and support Servers, Desktops, Laptops and Networks from SMME to Large Corporations and Enterprises in the Helderberg and Cape Town district.


IT Security, Managed Services, Website Security, IT Support and Hosting
IT Security, Website Security, IT Support and Hosting

We are partnered with the worlds most respected authorities on Information Technology and Security Services. We tailor services and solutions to match your specific needs with products and solutions from industry leading vendors and suppliers.

Tried and tested over 20 years of deployment and management of these products and solutions, Cyber Watchdogs has become a trusted advisor of business solutions to major enterprises in South Africa. (Information withheld for company security and confidentiality)

Managed Services

      • Infrastructure Management and Support
      • Information (IT) Security (VAPT)
      • Business Application Deployment
      • Vendor and Supplier Management
      • Data Management and Security
      • Website Security
      • Tech Support
      • Vulnerability Assessments
      • Penetration Testing
      • Data Backups
      • Data Recovery
      • Disaster Recovery
      • Network Installations
      • Hardware and Software Sales
      • Cloud Solutions and Services Management
      • Cloud Application Deployment
      • Secure Web Hosting and Management
      • IT Inventory Control
      • User Management
      • VPN Management
      • Remote IT Support
      • IT Security Resources
          • Firewalls
          • Unified Threat Management (UTM)
          • Hardware Security Modules (HSM)
          • Antivirus and Malware
          • Security Information and Event Management (SIEM)
          • Regulation and Policy Compliance
          • Monitoring and Reporting
          • Web Application Security
          • Network Security Appliances and Services
          • Vulnerability Management
          • Business Continuity
          • Risk Management and Data Protection

Dedicated Service Areas

Western Cape, South Africa (ZA)

Cape Town | Somerset West | Stellenbosch | Strand | Gordon's Bay | Paarl

Benefit from Managed Services, IT Security, IT Support, Web Security, Secure Web Hosting and Infrastructure Management from Cyber Watchdogs, South Africa (ZA).

What is Managed Services?

Managed Services is the practice of outsourcing tech support and management on a proactive basis certain processes and functions intended to improve operations and cut expenses. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.

Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Services Provider (MSP) is the service provider delivering the managed services. The client and the Managed Services Provider (MSP) are bound by a contractual, Service Level Agreement (SLA) that states the performance and quality metrics of their relationship.

Advantages and Challenges

Adopting managed services is intended to be an efficient way to stay up-to-date on technology, have access to skills and address issues related to cost, quality of service and risk. As the IT infrastructure components of many SMB and large corporations are migrating to the cloud, with MSP (managed services providers) increasingly facing the challenge of cloud computing, a number of MSPs are providing in-house cloud services or acting as brokers with cloud services providers. A recent survey claims that a lack of knowledge and expertise in cloud computing rather than offerors' reluctance, appears to be the main obstacle to this transition.

Common Managed Services

In the information technology area, the most common managed services appear to evolve around connectivity and bandwidth, network monitoring, security, virtualization, and disaster recovery. Beyond traditional application and infrastructure management, managed services may also include storage, desktop and communications, mobility, help desk and technical support. In general, common managed services include the following applications.

Managed Services have also evolved to include cloud services. Service providers, for example, may focus on infrastructure as a service (IaaS), providing managed public cloud services in conjunction with cloud providers such as Amazon Web Services (AWS), Google and Microsoft. Service providers may also market managed platform as a service (PaaS) offerings or partner with software as a service (SaaS) vendors such as Salesforce in the CRM space and ServiceNow in the service management market.

Service Level Agreement (SLA)

In a managed services arrangement, the managed service provider retains responsibility for the functionality of the IT service and equipment, and the customer typically pays a monthly fee for receipt of the service. There are many different types of managed IT services offerings, but the idea behind all of them is to transfer the burden of maintaining IT from the customer to a service provider. In an effective managed services relationship, a customer benefits from predictable pricing and the ability to focus on core business concerns rather than IT management chores.

A managed services provider (MSP) is most often an information technology (IT) services provider that manages and assumes responsibility for providing a defined set of services to its clients either proactively or as the MSP (not the client) determines that services are needed. Most MSPs invoice an upfront setup or transition fee and an ongoing flat or near-fixed monthly fee, which benefits clients by providing them with predictable IT support costs.